Our Policies

Please note terms and conditions for HB Horsewear
Gift Vouchers
Gift vouchers are available for those unsure of what to get loved ones. Please note they are Non refundable for cash and have a 12 month expiry.
These are to be treated as cash as lost or stolen vouchers will not be refunded!
 
Refunds:
Refunds will be given once we receive your item.
We will inspect it & notify you that we have received the returned item.
We will notify you on the status of your refund after inspecting the item.

Refunds are not given on sale items.
Refunds for general wear & tear will not take place.

If your return is approved,
we will initiate a refund to you via PayPal or to your nominated
Bank Account.

Returns:
You have, 14 calendar days to return an item
from the date you received it.
To be eligible for a return,
your item must be unused & in the same condition that you received it.
The item must be in the original packaging.
If you have ordered the incorrect size -
check the Sizing Guide so you know the size you would like to exchange to.
Postage will be charged when sending out your exchange products.
Your item needs to have a receipt or proof of purchase.
We will provide return address when you contact us.
Shipping:
You are responsible for paying return shipping.
Shipping costs are non-­refundable